• Privacy policy


MEDIROM Group Privacy Policy

Recognizing the importance of the Act on the Protection of Personal Information, MEDIROM Healthcare Technologies Inc. ("Company" hereinafter), MEDIROM affiliates (including MEDIROM subsidiaries etc. and the companies listed in the "List of Group Member Companies" on the MEDIROM website), and franchisees that have concluded franchise agreements with MEDIROM and MEDIROM affiliates (referred to collectively as the "MEDIROM Group" hereinafter) hereby pledge to comply with laws and regulations concerning information that can be used to identify customers, trading partners, and other parties ("personal information" hereinafter) and other applicable laws, regulations, guidelines, etc. with regard to personal information, and both establish and pledge to implement and maintain the following Privacy Policy to contribute to the protection of the rights of the public.

Collection of personal information

Established: April 1, 2016
Revised: April 26, 2018
MEDIROM Healthcare Technologies Inc.

Handling of personal information

Purposes of use of customer information

Purposes of use of information on parties related to trading partners

Purposes of use of job applicant information

Purposes of use of employee information

In the event that there is a need to use personal information beyond the extent of the purposes of use indicated or announced in advance, the individual concerned or other related party shall be notified of such fact and his or her consent obtained prior to such use.

Prohibition of collection, etc. of sensitive information

Personal information that contains the following content shall not be collected, used, or provided.

Management of personal information

The Company and the MEDIROM Group shall appoint personal information managers and make their roles clear, maintaining an environment in which the manager can carry out activities related to the protection of personal information appropriately.

Provision and entrustment of personal information to third parties

The Company and the MEDIROM Group shall not disclose or provide personal information collected to any third parties except in the following cases:

Joint use of personal information

The Company may use personal information jointly within the MEDIROM Group for the purposes of general provision of services by the Company and the MEDIROM Group.

Optional nature of provision of personal information

Please understand that while provision of personal information is optional, failure to provide the necessary items of information could make it impossible to respond to inquiries, provide services, etc.

Disclosure, etc. of personal information

The Company and the MEDIROM Group will respond to the following requests regarding personal information subject to disclosure (the scope of purposes of use of personal information). Please direct any such requests to the MEDIROM Privacy Contact Point.

In principle, requests should be made by the individual concerned by the personal information. In some cases, depending on the content of personal information requests regarding the personal information of persons aged 18 and under must be made by their guardians or similar parties.

Changes, etc. to the Privacy Policy

The Company and the MEDIROM Group may revise the Privacy Policy at any time. The Company and the MEDIROM Group will not curtail the rights of customers under this Privacy Policy without the customers' explicit consent. Announcement, notification, etc. of any changes to this Privacy Policy will be made in accordance with the Act on the Protection of Personal Information, and efforts to remain in compliance with laws and regulations will continue thereafter.

Use of Google Analytics

Collection of access logs by the Company

Google Analytics is used for analysis. Google Analytics and cookies are used to collect logs that do not include any personally identifying information.
Logs collected are managed based on Google's privacy policy.
See the links below for more information concerning Google Analytics and Google's privacy policy.

Inquiries concerning personal information

Please address any inquiries concerning your personal information or the Privacy Policy in general to the Company's Privacy Contact.


Established: April 1, 2016
Revised: September 21, 2016
Last revised: April 26, 2018
MEDIROM Healthcare Technologies Inc.